50 Practical Negotiation Tactics

Real-Life Negotiation Situations You feel you’ve been had. Sucker-punched. Taken for a ride. Why? You’ve been talking to your next-door neighbors about their cell phone ser- vice, and you find out that they are paying roughly half the monthly rate that you 

are paying! To make matters worse, you learn that their phone has text-messaging, 

a camera, no roaming charges, AND e-mail capability! Your cell phone does not 

have these functions. And the final insult? They didn’t have to sign a contract—

and you still have 18 months left on yours. At first you get mad, thinking the phone company made a mistake that is  costing you money. After all, you pride yourself on being an informed consumer—

how else could this have happened? Then you ask your neighbor how he got such 

a good deal.

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How to Write a Business Plan

This book is not an in-depth analysis of every strategy in the world that can help 

you write your business plan. Frankly, that would be far too much reading for an 

aspiring entrepreneur who is itching to get started. 

Instead, this book offers you, the (budding) small business owner, quick and 

concentrated information to reach your primary goal: crystallizing your vision 

into a business plan that is in line with your dreams. 

There is a lot of information packed into the following pages and not everything 

mentioned will apply to every type of company.  But it is easy reading designed 

to spark a light bulb in your head that will get you on your way fast.

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Basic Concepts of information technology

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  The Basics – What is Information?

• Information is data processed for some purpose

• Information can only be considered to be 'real'
   Info if it meets certain criteria i.e. 

• it must be communicated to the recipient

• it must be in a language that is understood

• it must be in a suitable form

• it must be relevant for achieving some 

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